(800) 799-0600 Sales
(800) 285-7995 Support

Get the data you need, easier than ever

Nextiva Analytics gives
you insight

To make faster, better decisions for your business

Plans & Pricing THEN NOW
View Pic

VIEW

Visualize data clearly

Analyze Pic

ANALYZE

Interpret to gain actionable insight

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ACT

Make informed decisions quickly

Instantly view the data
you're interested in

  • View call activity for your entire organization, or filter down to a specific
    location, call group, user, or even phone number
  • Create custom reports tailored to your business needs, on the fly or
    scheduled to distribute regularly
  • Build custom dashboards to keep the reports you care about most on one screen

Analysis that's
addictive

  • Instantly access historical data to make informed business decisions
  • Predict business outcomes based on prior performance
  • Get a snapshot of your business at any time

Promote
transparency

  • Display your business critical information with customized Wallboards
  • Broadcast real-time information to empower agile decision-making
    across the office
  • Decrease reaction time to identify and resolve issues

Gamify your company
to greatness

  • Create competition to motivate performance
  • Increase employee engagement
  • Foster staff accountability

Stay ahead of
the curve

  • Turn data into actionable information to gain a competitive advantage
  • Maintain an objective, long-term view of business performance
  • Predict future outcomes based on prior results

Migration
shmigration

  • If you have Nextiva Office, your data is instantly available in Analytics
  • No migration or configuration necessary
  • Sign up now, and gain immediate access to your call data

Make every
call count

  • Record and listen to call recordings
  • Rate and share recordings
  • Generate reports to analyze your calls

Nextiva Analytics is available as an add-on to any Nextiva Office plan

1-5 Users

$5000 /mo Includes storage
All features
  • Summary Reports
  • Call Group Reports
  • Custom Reports
  • Dashboards
  • Wallboards
  • Gamification
  • Trend Analysis
  • Comparison Analysis
  • Period over Period
Get Started
Advanced Call RoutingAdvanced Call Recording $9.95/recorded line
  • Record calls
  • Share recordings via email
  • Create surveys to rate calls
  • Get reports to analyze call ratings

Nextiva Analytics makes it easy to View, Analyze,
and Act your way to better business

Summary Reports Pic

Summary Reports

Get a snapshot of call activity for your entire organization, with historical or real-time data

Call Group Reports Pic

Custom Reports

Build reports tailored to your specific business needs and objectives, and schedule distribution

Custom Reports Pic

Call Recording

Record, listen to, rate, share, and
analyze calls

Dashboards Pic

Custom Dashboards

Keep the reports you care about the
most on one screen

Wallboards Pic

Wallboards

Display business-critical information to increase transparency and empower agile decision-making

Gamification Pic

Gamification

Create competition among employees and teams to motivate performance and increase engagement

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Trend Analysis

Identify patterns in your call activity to address issues or generate projections

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Comparison Analysis

Draw comparisons between users, locations, call groups, queues, and phone numbers

Period Over Period Pic

Period Over Period

Measure growth, and understand the direct effects of business activities and decisions


See an overview of activity
for your entire organization,
or broken down by user, location,
call group, or phone number

Break down data by call type See your total call activity, in calls or minutes

Interactive graphs and maps

Drill down to see the detail you need

See how your incoming calls are distributed Zoom in, all the way to an individual call Look at data from any time period or in real time
Interactive Maps Pic Interactive Graphs Pic Real Time Data Pic

Access call recordings
directly from reports

Custom reports

Only you can create the perfect report for your business

250+ report templates, infinite combinations

Run custom reports
on the fly or set them to
distribute automatically

Wallboards can be displayed
around your office to share real-time
information with teams

Identify and resolve issues faster

Customizable dashboards keep
your finger on the pulse
of your business

The reports you care about the most, on one screen

Scorecards are great for those
who don't want all the colors
- they just want to know the score

Identify patterns in your call activity

Predict where your business
is going to get ahead of the curve
Analyze how your decisions and
initiatives impact your business trends

Build metrics around how long
your customers and agents are
on the phone

Are prospective customers engaged? Are your agents resolving issues efficiently?

Gain an objective
long-term view of your
business performance

Compare data between
locations, call groups, users,
and phone numbers

Track (A/B test) success of marketing
campaign and business initiatives

Organizations who deploy gamification can improve
employee engagement by 48%

Businesses with
engaged employees have

18%Up Arrow
Higher
Productivity
27%Down Arrow
Lower
Absenteeism
12%Up Arrow
Higher
Profitability
31%Down Arrow
Lower
Turnover

Create competition by displaying a leaderboard

Gamification Slide 1 Pic Gamification Slide 2 Pic Gamification Slide 3 Pic

Look at rankings for users,
teams, locations, or call groups

Rank by inbound, outbound,
or total, and by calls or minutes

Transparency gives employees
a real-time measure of their
performance

See how Nextiva will transform
the way you communicate.

 

 


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.



Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how much Nextiva can save your business.



Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.



Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.



Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.



Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.



Contact an Amazing Service
Sales Expert
(800) 799-0600
See how you can provider smarter, better service with Nextiva IVR.



Contact an Amazing Service
Sales Expert
(800) 799-0600
See how you can provider smarter, better service with Nextiva IVR.