Why use Nextiva Call Center Solutions?
A comprehensive cloud solution with advanced functionality that's easy to use
AUTOMATIC CALL DISTRIBUTION
Route callers to the right queue, with the right priority to the right skilled agent
Use interactive voice technology for intelligent automation and routing
REMOTE OR MOBILE AGENTS
Virtual pools of agents can be created that span the globe, and can log in from anywhere
Ensure callers never get a busy signal and are queued correctly
Ensure quality by monitoring agent performance with both historical and real-time reporting
Improve deployment speed
Instantly access enterprise-grade call center solutions and quickly scale to respond to fluctuations in call volume without changing your infrastructure settings.
- Maintain efficient staffing so your customers don't remain on hold
- Provide automated call-back and responses to your incoming callers
- Increase your first call resolution through advanced call routing options
Utilize a flexible staffing structure
Nextiva's management system allows you to monitor and modify your employees'
communication, regardless of where they are located.
- Route incoming calls to employees based on agent or team skill sets
- Staff based on customer demand and route overflow calls to external agents
- Monitor call volume and flow through your dashboard and activity reports
Experience dramatic cost savings
With minimal upfront costs and flexible pricing, companies of any size experience dramatic cost savings with call center phone service in the cloud.
- Use your existing devices to reduce office hardware requirements
- Blend your on-premise and virtual agents to minimize rent expenses
- Nextiva's hosted call centers don't require complex equipment
Manage your communications from anywhere
Utilize the NextOS unified communications online dashboard to instantly monitor the pulse of your business throughout the workday.
- Manage your phone service on any Internet
browser or mobile device
- Identify bottlenecks, availability issues, and
- Manage all of your incoming and outgoing calls
with one simple click
is available for you anytime
Here at Nextiva, we go above and beyond your service expectations. We are more than just your call center phone provider – we're here to help you succeed.