Frequently Asked Questions
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In most of our service plans, calls within the U.S. and Canada are covered in the plans with no extra cost. Please refer to your plan coverage information on the Nextiva Service Plan page.
Fortunately, 95% of all areas within the U.S. are covered. If your number is not able to be ported due to coverage, you will know instantly when speaking with one of our employees.
We currently are unable to support Canadian customers since E911 support is not available in Canada.
In order to take advantage of Nextiva's great services you need a high speed internet connection such as DSL or Cable.
We do recommend having an additional phone line for emergency calls or in case your Internet is not working.
No. In order to take advantage of Nextiva's service you need a high-speed Internet connection such as DSL or Cable.
Yes, Call Center does support multiple queues.
The report is generated just after midnight on the AS. This is not configurable.
The application supports the Citrix Presentation server versions 3 and 4 and operating in Terminal Services mode only.