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Frequently Asked Questions

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Nextiva Connect FAQs

How many phone numbers can I have forwarding to me?

Our smallest plan enables the user to setup forwarding the call to up to 10 different numbers.

Do I have to use the auto attendant?

No; the auto attendant can be turned on or off.

Can you ring more than one number?

Absolutely. Your call can be routed to up to five different numbers, one after another.

Can I customize my auto attendant messaging/greetings?

Yes, that's one of the advantages to having our Connect plan! Give your business a custom touch and a more professional appearance.

Can I pick my own phone number?

Yes. During the sign up process, you have the option of selecting your telephone number. However, depending on the circumstances, there may be limited availability of certain area codes and telephone numbers.

Are there any setup fees?

There are no setup fees or hidden charges with Nextiva.

How long is the contract for service with Nextiva?

You are not required to sign a contract with Nextiva; our standard service is month-to-month. If you would prefer to have your service based on a contract, we are able to develop and negotiate one based on your business needs.

Can I upgrade to a different service such as Nextiva Office or SIP Trunking at any time?

Yes! You can switch service levels at any time by giving us a call at 800.799.0600.

Am I charged for checking messages?

You can access your online account and retrieve your messages for free anytime. You will not be charged for having your messages forwarded to your email address.

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(800) 799-0600

See how Nextiva will transform
the way you communicate.



Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how much Nextiva can save your business.



Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.



Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.



Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.



Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.



Contact an Amazing Service
Sales Expert
(800) 799-0600
See how you can provider smarter, better service with Nextiva IVR.



Contact an Amazing Service
Sales Expert
(800) 799-0600
See how you can provider smarter, better service with Nextiva IVR.