Frequently Asked Questions
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VoIP (or Voice over Internet Protocol) is a great way to make and receive phone calls using your broadband Internet connection instead of your standard phone line. Nextiva converts your phone calls into data that zips through your high-speed Internet.
80-100KBPs have shown to be the minimum Internet connection speed needed in order to have a quality phone call. To check your connection speed please visit the following website: VoIP Speed Test.
No. In order to take advantage of Nextiva's service, you need a high-speed internet connection, such as DSL or Cable.
Yes. During the sign up process, we give you the option of selecting your telephone number. However, depending on the circumstances, there may be limited availability of certain area codes and telephone numbers.
E-911 is an enhanced 911 service provided by Nextiva and required for all customers. When you call 911, all of your information is given to the nearest Public Safety Answering Point (PSAP). Enhanced-911 is ideal because all of your information (including your Nextiva service address) is sent.
In most cases, yes. Please contact a Nextiva VoIP account executive to confirm.
As with any VoIP service, you need VoIP phones or a VoIP adapter. If you wish to use your existing on-premise PBX with Nextiva, please consider our SIP Trunking service.
There are no setup fees or hidden charges with Nextiva.
You are not required to sign a contract with Nextiva; our standard service is month-to-month. If you would prefer to have your service based on a contract, we are able to develop and negotiate one based on your business needs.
Yes, you can record your own personal greeting or special marketing or holiday message. You can upload hold music as .wav files.