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Frequently Asked Questions

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Nextiva vFax FAQs

Can I use my regular fax machine to send things, or do I need to scan my documents?

Whichever you prefer! With our fax bridge adapter (built exclusively for us) you can integrate your fax machine seamlessly with our online fax service. You can send faxes through the machine or electronically, the choice is yours.

Am I charged usage for inbound faxes, outbound faxes, or both?

Your "pool" of monthly fax pages is used for both inbound and outbound faxing.

How does it work?

You have a custom online portal from which you control everything. You can opt to send and receive faxes from this portal, or you can use your email by typing in the target fax number@nextivafax.com and hitting send. It's that easy!

Can I opt to have my documents arrive in different formats?

Yes, you can choose from multiple formats, including PDF and .tif.

Can I add extra log-ins for one vFAX?

Unfortunately, no. For each vFAX, one log-in is assigned and one unique e-mail address is used. However, you may have multiple e-mail addresses that receive notifications of sent and received faxes.

Can I share a fax number?

For each account, up to five additional users may receive fax notifications. Only one person per account can send faxes.

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See how Nextiva will transform
the way you communicate.



Contact an Amazing Service
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(800) 799-0600
Learn how much Nextiva can save your business.



Contact an Amazing Service
Sales Expert
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Learn how Nextiva Analytics gives you unprecedented insight into your business.



Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.



Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.



Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.



Contact an Amazing Service
Sales Expert
(800) 799-0600
See how you can provider smarter, better service with Nextiva IVR.



Contact an Amazing Service
Sales Expert
(800) 799-0600
See how you can provider smarter, better service with Nextiva IVR.