To make sure they're prepared for anything
Here are just some of the benefits of cloud communication software for Insurance
Simplify and elevate your customer service by helping customers through phone, chat, and email in the same system - even on the same screen. Improve both customer and employee experience with one product.
Whether your team is at the office, working remotely, or on the road, it's easy to use voice and video conferencing, mobility, and IM to communicate with each other well as your customers.
Nextiva Analytics let you see the big picture when it comes to your customer data. Gain a better understanding of customer experience and team performance. Quickly spot trends across your business, and be able to make critical decisions that improve customer loyalty, employee retention, and much more.
Security & Reliability
With redundant data centers across North America, Nextiva takes your communication security seriously. We help protect against fraudulent activity, natural disasters and other business continuity issues, and our uptime is 99.999%.
Interactive Voice Response
Use Interactive Voice Response to intelligently handle call traffic, and connect your customers with the best person for their needs. Trigger automated outgoing calls with announcements, and gain valuable insight from your customers with automated survey calls.
It's easy to record, share, and rate calls. Generate reports to analyze call ratings, improve quality assurance, and make call training and coaching more effective.
Insurance Agent, Hancock Insurance