Government
Unify all conversations with the public & your team from one platform.
Transform your organization’s communication with Nextiva’s unified platform that helps connect, engage, and serve your constituents.
Aminstrator
Citizen liaison
IT director
Trusted by forward-thinking companies:
9x
Satisfied customers are 9x more likely to trust the government agency.
2x
Dissatisfied customers are 2X more likely to reach out for help 3+ times.
60%
US residents strongly prefer digital channels.
One secure platform streamlines how calls, texts, and online comments are handled.
Reduce costs and siloed conversations by unifiying all communication channels in one place.
Reduce spend
Streamline the software used to send outbound communication and manage all the inbound calls and texts.
Simplified conversation management
Use one platform to view and respond to incoming calls, texts, social comments, and online mentions across the web.
Maintain high security
Administer one platform for all the engagement and communication tools.
Our “tech” promise
Open up communication channels without bogging down staff.
Reach citizens on the platform of their choice to maximize engagement, including text, web chat, and DMs.
Extend your staff with AI
Use smart automation to route important calls to the right team. Give automated answers via phone or AI chatbot.
Citizen liaison
Manage one platform to handle incoming calls, view voicemail transcription, answer texts, and even handle your online reviews.
Prioritize privacy & security
Confidently manage a platform that leads the way with the most advanced security measures.
Adminstrator
Pair AI with live support to provide efficient conversation management.
Transform inefficient and expensive interactions into automated self-service with AI. Free up your staff for high-touch communication.
Smart call routing
Employ a virtual receptionist tool to answer and route incoming calls. Record calls and review performance analytics to ensure the best experience.
Train AI to answer caller’s FAQs
With natural language processing, citizens can voice their questions and AI will respond with helpful answers.
24/7 AI web chat
Provide after-hours answers to web inquiries using AI.
Nextiva became our secret weapon, streamlining conversations and unlocking cost savings to deliver better results for our community.
Robert Makhlouf
Director of Telecommunications at Tule River Tribal Council
Citizen Liaison
Connect with citizens on one platform.
Engage citizens on the platforms they prefer to drive connection and positive feedback loops that make them feel seen, heard, and understood.
Get to know who you’re serving
Drive connection by managing all conversations—calls, texts, and video
meetings—from a single platform. Identify callers in advance and review
history to communicate with authenticity.
Manage online mentions
From one platform send all social comments, DMs, and online reviews to one inbox to view and respond to.
Broadcast real-time alerts
Create an outbound emergency communication strategy that encompasses text, recorded calls, and email.
The people love the Nextiva App – especially because they can use it on their cell phone
Chris Kontz
CIO and Director IT at Arizona Commerce Authority
IT
Support flexible conversation options. Ensure total compliance.
Administer one platform for total conversation management.
Administer one platform
With Nextiva, you manage one platform for all conversations between your agency and the outside world.
Compliant and protected, 24/7
Nextiva provides the most advanced encryption to safeguard your agency and staff.
- SOC 2 audited
- Data stored in the US only
- Tier 3 data centers with SOC 2 and ISO 27001 certification
- Data stored in NextivaONE is encrypted at rest
- TLS 1.2 data encryptio
- TLS 1.2 voice call encryption in the application and with supported phones
- Annual penetration testing
- Bug bounty program
- Redundant call network path
- Support for SAML integration for SSO
- CCPA/CPRA compliance
Nextiva's advanced encryption and compliance features give us peace of mind. It's not just about managing conversations; it's about doing it in a way that safeguards the integrity of our institution.
Robert Makhlouf
Director of Telecommunications at Tule River Tribal Council
We help government institutions streamline their communication and create authentic connections that build trust using Nextiva’s AI-powered platform.
LGBT Commerce Charlotte, NC
With Nextiva since 2023
What we’ve been able to accomplish using Nextiva’s platform is amazing.
Chad Turner
CEO at LGBT Chamber of Commerce Charlotte, NC
Arizona Commerce Authority
With Nextiva since 2023
The service and support are outstanding.
Chris Kontz
CIO and Director IT at Arizona Commerce Authority
I’d say Nextiva and the Spurs are great teammates.
Chris Monroe
Vice President of Membership, San Antonio Spurs