Customer Success Spotlight
Improve Community Health with Better Communications
Elkhart Clinic, a medical provider with eight locations, treats patients as people with scalable communications.
Professional
Plan
1954
Founded
Elkhart Clinic has been serving the residents of Elkhart, Indiana since 1954. As a multi-specialty medical clinic with eight locations throughout the area, Elkhart Clinic sees thousands of patients, from pediatrics to the elderly, Monday through Friday.
The majority of Elkhart’s calls are patched through from two of their call centers, receiving heavy calls from patients, other physician offices, or medical facilities.
After experiencing several reliability issues, the IT Manager for Elkhart Clinic, Jeff Rudd, decided it was time to find a solution.
“Last year we were using SIP Trunks provided by another vendor that was having an issue with making and receiving calls from anyone on the Verizon Network.
We are located in what is a primarily Verizon Network area, so not being able to communicate with patients is a very serious issue,” said Rudd.
Elkhart Clinic was already on a VoIP system with their last provider and was not looking to replace their entire system, just the method in which the dial tone was supplied.
“We tried several SIP Trunk providers to ensure that whichever SIP provider we did choose would work successfully for us. After narrowing the decision down to three possible options, I presented the options to our Board of Managers and made the recommendation to go with Nextiva.”
Once the decision was made to switch to Nextiva, Rudd got in touch with one of Nextiva’s representatives and technicians who answered all of Elkhart Clinic’s questions, helped them get up and running on a test trunk to verify everything would work correctly, and then assisted with pricing to ensure they would stay close to what they were previously paying.
Favorite Features: Reliability, Amazing Service, vFAX
“Being able to make and receive calls reliably is crucial. By switching to Nextiva, we haven’t had any issue contacting patients no matter what phone network they’re on. Our phones are more reliable now and we can communicate with patients, providers, and pharmacies.”
Jeff Rudd, IT Manager
A Seamless Transition to Improve Your Phone System
When it came time for installation, Elkhart Clinic was able to get their new trunk installed and ported over 500 DID numbers to Nextiva’s network before the contract with their last provider expired, allowing them to have a seamless transition from one system to the next.
Don’t wait any longer, switch today. The professionalism Nextiva brings to the table and the reliability they provide only enhances your productivity and peace of mind.
Jeff Rudd
IT Manager
Elkhart Clinic also added a few fax gateways for a few of their locations, and exclusively use Nextiva’s SIP Trunks to provide and manage the dial tone on their PBX system.
Since making the switch, Rudd notes that the uptime on their phone system has significantly improved.
Dependable Communication Management Network
“Being able to make and receive calls reliably is crucial. By switching to Nextiva, we haven’t had any issue contacting patients no matter what phone network they’re on. Our phones are more reliable now and we can communicate with patients, providers, and pharmacies,” said Rudd.
By having dependable communication with Nextiva, Elkhart Clinic is able to quickly speak to patients before they take their business elsewhere, giving them a competitive advantage amongst other medical facilities in the area.
While Elkhart Clinic pays slightly more on their monthly bill, Rudd says it’s well worth it for the increase in patient communication and satisfaction, but more so, the reliability in service; the cornerstone of their business.
“Communication is key in patient care. Without reliable communications, patient care diminishes, prescriptions are missed or not refilled in a timely manner, and referrals from other medical facilities are missed.”
For those who are looking to make the switch to Nextiva, Rudd advises, “Don’t wait any longer, switch today. The professionalism Nextiva brings to the table and the reliability they provide only enhances your productivity and peace of mind.”
3 Takeaways you can pull from this story:
- Experience worry-free communication.
- Diminish communication issues and focus more on patient care.
- Work with A professional Support Team that helps in giving you the advantage.
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