How Rack Attack Is Driving Customer Service Excellence With Nextiva

Expert customer service is what sets Rack Attack apart from the competition, says Regional Manager Blake Mooney. The popular company boasts brisk walk-in sales, so finding a reliable business phone service provider was crucial for handling the continual influx of customer phone calls.

Many customers travel long distances for Rack Attack’s unique capabilities and expertise. As a destination retailer with over 40 locations, its direct-to-consumer model meant dependable communications were vital to its sales strategy.

Rapidly growing to over 40 locations also meant Rack Attack needed a simple way to scale its high call performance standards internally, externally, and remotely. Call recording, video conferencing, seamless routing, and instant messaging were key needs in its search for a communications system.

Being heavily reliant on voice communication, Rack Attack discovered that Nextiva had the chops to fortify both its phone capabilities and overall performance.

“Seeing NextivaONE is really inspiring. Our corporate office uses it. We’re actually really excited to be able to use it in the stores,” says Mooney.

Nextiva emerged as the perfect partner for Rack Attack. The cloud-based services provided the flexibility and reliability Rack Attack needed for multiple retail stores, warehouse operations, and home office administration.

The ability to take calls from anywhere on any device transformed the way Rack Attack operated. Most of all, Nextiva provided the communications dependability Rack Attack’s stellar staff deserved.